Refund and Return Policy
Effective Date: 2024-01-01
1. Introduction
This Refund and Return Policy (hereinafter referred to as the “Policy”) is intended to clarify the specific process of incogz (hereinafter referred to as “we” or “the Platform”) in handling user refund and return requests and our commitment to providing a high-quality shopping experience and ensuring that the rights and interests of users are fully protected.
2. Refund Policy
Refund Conditions
The product has quality problems or does not match the description.
The product is damaged during transportation.
The product remains in its original state, unused, unwashed, undamaged, and retains the original packaging and labels.
Other situations that meet the refund conditions.
Refund Process
The user must contact the platform customer service within 3 days after receiving the product to apply for a refund and provide relevant evidence (such as photos, videos, etc.).
The platform customer service will review the user’s refund application within 48 hours and confirm the refund with the communicating user.
The refund will be returned to the user’s payment account through the original payment channel. The refund time may vary depending on the payment channel and bank processing speed. Please wait patiently.
Refund amount
For refunds due to product quality problems or platform errors, the platform will refund the full amount, including product price and shipping costs.
If the refund is due to personal reasons of the user, the platform will refund the remaining amount after deducting the shipping costs and possible handling fees.
3. Return Policy
Return conditions
The product has quality problems or does not match the description.
The product is damaged during transportation.
The product remains in its original state, unused, unwashed, undamaged, and retains the original packaging and labels.
Return process
The user must contact the platform customer service within 3 days after receiving the product, apply, and provide relevant evidence (such as photos, videos, etc.).
The platform customer service will review the user’s return application within 48 hours and communicate with the user to confirm the return, including the return address, return method, etc.
The user must return the product to the designated address according to the instructions of the platform customer service and bear the shipping costs incurred by the return (unless the return is caused by product quality problems or platform failure).
After the platform returns the product, it will complete the acceptance within 3-5 working days and handle the refund or exchange procedures for the user.
4. Special Notes
The import of border goods may involve additional processes and time such as customs clearance. Please understand and wait patiently.
The platform does not assume any responsibility for refunds or delays in recovery due to inaccurate or incomplete user information.
The platform reserves the right to pursue illegal refunds or returns.
5. Contact Us
If you have any questions or suggestions about the user refund and return policy, please contact us through the following methods:
Email: incogz302@gmail.com
6. Others
The platform shall interpret and handle matters not covered in this policy in accordance with relevant laws and regulations and the actual situation of the platform. The platform has the right to revise this policy based on business development and changes in laws and regulations. The revised policy will be notified to users through platform announcements or emails.